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Reliability & Speed. Get expert help fast—with 24/7 response and real-time escalation to Tier 2–3 techs who know your environment.
Issue Resolution & Accountability. We don’t just log tickets—we solve problems, track recurring issues, and follow through until it’s fixed for good.
Scalability & Flexibility. Support that grows with you—designed for small teams to enterprise environments with 5 to 150+ users.
Communication & Transparency. Skip the mystery. You’ll always know who’s handling your issue, what’s being done, and when it’s complete.
Security & Protection. Every endpoint, server, and system is supported with security-first thinking—built on trusted enterprise-grade frameworks.
Fast, knowledgeable, and always on point—Ironclad TEK keeps your systems running and your team stress-free.
“We don’t have time for vendors who just sell hardware. Ironclad TEK acts like a true partner—whether it’s optimizing a rollout or reviewing architecture, they’ve been consistent, responsive, and transparent.”
“Ironclad TEK has consistently delivered solutions that don’t just meet technical requirements—they align with how we actually operate. The SPB network design has eliminated the need for IP changes during DR events, which saved us time and reduced operational complexity.”
“Ironclad TEK understood our long-term goals from the start. Their team helped shape a network strategy that balances performance, stability, and cost across a demanding environment.”
Ironclad TEK has been delivering high-performance IT support to businesses for over 20 years.
With a team of 20+ experts, we support more than 800 endpoints and 34 companies—including 14 in the energy sector.
From fast helpdesk resolutions to proactive infrastructure support, we keep businesses running with zero drama and full transparency.
Rapid Response When You Need It Most
Tech issues shouldn’t derail your day. Our support team resolves problems fast—remotely or on-site—so your operations stay on track and your staff stays productive.
Smart Escalation That Doesn’t Waste Time
Skip the endless handoffs. Issues go straight to the right technician—Tier 1 to Tier 3—ensuring efficient, expert resolution without the runaround.
Support That Adapts As You Grow
From five users to 150+, our IT support flexes with your business. We customize solutions that evolve with your goals—no growing pains, no gaps.
From fast fixes to long-term strategy, our IT support is built to eliminate issues, reduce downtime, and grow with your business—no matter your size or stack.
Stop waiting for help. We handle everything from user requests to network issues with real-time escalation and instant resolution—day or night.
Whether you’re a five-person team or a company with 150 users, you’ll get enterprise-grade service and friendly support that never leaves you hanging.
We work quietly in the background while your team stays focused on what they do best.
When remote fixes aren’t enough, we show up. Fast dispatch to your office ensures problems like hardware failure, cabling issues, and switch replacements don’t drag your business down.
Our hybrid support model blends local on-site availability with global NOC-level oversight, ensuring every IT gap is covered.
We get in, solve it, and get out. No chaos, no drawn-out downtime.
Our structured support flows from Tier 1 helpdesk to in-house Tier 2–3 technicians, reducing ticket back-and-forth and accelerating resolution.
It’s not just about fixing—it’s about fixing it right the first time, and tracking issues so they don’t return.
We serve 800+ endpoints and 34 Calgary-based businesses with precision, consistency, and clarity.
Whether you’re planning growth or adjusting to change, we adapt fast—without disrupting your workflow or overstretching your budget.
Our clients range from startups to energy firms with hundreds of endpoints, and they stay with us because we evolve with them.
Support shouldn’t hold you back—it should launch you forward.
From forgotten passwords to strange pop-ups, our helpdesk handles it all with speed and clarity. No tech talk, just clean fixes.
Backed by 20 years of support experience and a five-year average client retention, we’ve proven that great user support leads to stronger businesses.
Happy users = smooth operations = fewer problems in your pipeline.
Round-the-clock IT support backed by offshore NOC and local Tier 2–3 response.
We currently provide flexible, high-performance IT support to 34 businesses, including 14 in the energy sector.
Our IT support team manages over 800 endpoint devices—keeping systems secure, stable, and fully optimized across industries.
Most IT support promises everything—until things actually go wrong. At Ironclad TEK, our support model is built for real-world business demands: fast response, clear accountability, scalable service, and expert execution. We don’t just patch problems—we resolve root causes, streamline systems, and reduce the chaos that slows your team down.
From first call to final fix, your issue flows through a streamlined support process that prioritizes speed and expertise. Tier 1 requests are handled by our 24/7 offshore helpdesk, while complex escalations are routed to our in-house Tier 2–3 Calgary-based team. That means faster resolutions, fewer repeat problems, and no more playing support roulette.
With over 800 endpoint devices under management and a client base of 34 businesses—including 14 in the energy sector—we’ve proven our ability to scale support without compromising quality.
Your team deserves IT support that’s fast, proactive, and actually delivers. Get your business running at full speed.
Access the same enterprise-grade IT support—delivered across multiple regions to keep your business connected and protected.
Our IT support covers everything from 24/7 remote helpdesk to expert on-site support and Tier 2–3 escalation. That means we handle everyday user issues, infrastructure troubleshooting, endpoint management, and everything in between. We also offer vendor coordination, hardware replacement, patching, and strategic advice to keep your tech running efficiently. Whether you’re fully outsourcing or co-managing with internal IT, we provide scalable coverage built for your business size, stack, and goals.
Speed is critical—and we don’t leave you waiting. For Priority 1 incidents (complete service outages), we respond within 30 minutes. For Priority 2 (critical user impact), you’ll hear from us within 1 hour. Our average resolution time for most issues falls within 1–2 hours, and we track every incident for transparency. Our 24/7 offshore helpdesk is backed by Calgary-based Tier 2–3 support to ensure that the right expert handles your issue fast, with full context and no runaround.
Yes. Our hybrid model blends 24/7 remote helpdesk coverage with expert local on-site response. Routine issues, software problems, and user requests are handled remotely, while complex infrastructure, networking, or hardware issues are resolved on-site by Calgary-based field techs. This means faster fixes without sacrificing the human touch. You get full-service support without compromising speed, cost-efficiency, or hands-on help when it matters most.
Security is baked into everything we do. From endpoint protection and anti-phishing to patch management and access control, we treat your environment like it’s our own. All support interactions follow best-practice protocols—whether remote or on-site. We also work with industry-leading partners like Lenovo and Nutanix, and we operate a Tier 3 private cloud infrastructure right here in Calgary. This gives our clients a secure, controlled alternative to public cloud options, backed by enterprise-grade support and layered cybersecurity.
Our support services are ideal for small to mid-sized businesses with 5 to 150+ users—especially those in high-demand sectors like energy, engineering, manufacturing, and professional services. We support 34 companies , including 14 in the energy sector, with tailored solutions that flex as they grow. Whether you’re fully outsourcing IT or supplementing an in-house team, we offer reliable, cost-predictable support that scales with your business—without locking you into long-term contracts.
Slow tech drains productivity. We fix that with fast-acting support and expert escalation that keeps your team moving without missing a beat.
Tired of patchwork fixes? Our support team eliminates recurring issues at the root—so you’re not stuck calling us for the same thing twice.
Unclear handoffs waste time. With Ironclad TEK, you always know who’s working on it, what’s happening next, and when it’s resolved.
Inconsistent coverage creates gaps. We offer 24/7 helpdesk support, local on-site response, and deep bench expertise ready when you need it.
Tech that doesn’t scale is a liability. Our IT support grows with your business, backed by two decades of proven success.
